Pricing & Policies

01 / PRICINGHow our pricing works

Don Tech Services provides custom web development, web applications and business automation. Because every project is different, we price each one individually rather than selling fixed packages.

• Initial consultation — free. We talk through what you need and what's worth doing first. No charge and no obligation.
• Written quote first. Before any work begins, you receive a written quote setting out the deliverables, timeline and total cost. Work only starts once you approve it.
• Payment structure. A 50% deposit is payable to begin a project, with the remaining 50% due on completion and delivery. Larger projects may be split into agreed milestones.
• Monthly plans. Ongoing automation and support plans are billed monthly, in advance.
• Currency & VAT. All prices are quoted in South African Rand (ZAR). Don Tech Services is not currently registered for VAT, so no VAT is added to our prices.

Indicative starting prices

Every project is quoted individually, so these aren't fixed prices — they're a sense of where things typically start. Your final price is always confirmed in your written quote, based on exactly what you need.

02 / REFUNDSRefund policy

Our work is bespoke and based on time and effort, so our refund terms reflect the stage a project has reached.

• Before work begins. If you cancel after paying but before we have started, you receive a full refund of your deposit.
• Work in progress. If you are not satisfied while a project is underway, we revise the work within the agreed scope at no extra cost until it meets the brief you approved.
• Cancelling mid-project. If you choose to cancel before delivery, we refund the portion of your payment that relates to work not yet performed. The amount covering work already completed, and the planning the deposit represents, is non-refundable.
• Completed work. Once a deliverable has been completed, handed over and approved by you, it is considered final and is not eligible for a refund, as the service has been delivered.
• Monthly plans. Payments already made for the current month are not refunded, but you can cancel future billing at any time (see the cancellation policy below).

To request a refund or raise a concern, email us at hello@dontech.co.za and we'll respond within 2 business days.

03 / CANCELLATIONSCancellation policy

• Cancelling project work. You may cancel a project at any time by letting us know in writing (email or WhatsApp). Refunds for work in progress are handled as set out in our refund policy.
• Cancelling a monthly plan. You may cancel a monthly automation or support plan at any time by giving 7 days' notice before your next billing date. No further payments are taken after the notice period; the current month is not refunded.
• If we have to cancel. In the rare event that we are unable to complete a project, we'll tell you as soon as possible and refund any payment for work not yet delivered.

04 / TERMSTerms of service

These terms apply to all services provided by Don Tech Services ("we", "us"). By approving a quote and making a payment, you ("the client") agree to them.

• Services & scope. We provide the services described in your approved quote. Anything outside that scope is treated as a new request and quoted separately.
• Quotes & payment. Work begins once you approve the quote and pay the agreed deposit. The balance is due on completion and delivery, unless a milestone schedule has been agreed in writing.
• Timelines & your responsibilities. We agree realistic timelines in your quote. To keep to them, you agree to provide the content, access and feedback we need promptly. Delays on your side may extend the timeline. You are responsible for the accuracy and legality of any content you supply.
• Revisions. Each project includes 2 rounds of revisions within the agreed scope. Additional changes are quoted separately.
• Ownership. Once you have paid in full, ownership of the final delivered work passes to you. We may display completed work as part of our portfolio unless you ask us in writing not to.
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• Third-party services. Some projects rely on third-party services such as hosting, domains, payment gateways and plugins. Any costs or subscriptions for these are the client's responsibility, and we are not responsible for outages or changes caused by those providers.
• Liability. Our total liability for any project is limited to the total fees you have paid us for that project. We are not liable for indirect or consequential losses, or for issues caused by third-party services or events beyond our reasonable control.
• Confidentiality. We treat any non-public information you share with us as confidential and use it only to deliver your project.
• Governing law. These terms are governed by the laws of South Africa.
• Changes. We may update these terms from time to time. The version published on our website when you approve a quote is the version that applies to your project.
• Contact. Questions about these terms can be sent to hello@dontech.co.za.

05 / PRIVACYPrivacy & data (POPIA)

We respect your privacy and handle personal information in line with South Africa's Protection of Personal Information Act (POPIA).

• We collect only the information we need to deliver our services and stay in touch — such as your name, contact details and project information.
• We don't sell your personal information, and we share it only where necessary to deliver your project (for example, with a hosting provider you've approved).
• You can ask us to access, correct or delete the personal information we hold about you by emailing hello@dontech.co.za.